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FAQ

FAQ

1. Muab ib qho kev txiav txim

Kuv yuav tso qhov kev txiav txim li cas?

Thov hu rau peb ntawm email lossis xov tooj kom tau txais ib qho kev tsocai, tom qab ntawd xa PO lossis tso daim ntawv xaj nrog credit card.

Kuv puas tuaj yeem ua raws li kuv daim ntawv xaj?

Nws nyob ntawm kev tsim khoom thaum lub sijhawm ntawd.Peb sim peb qhov zoo tshaj plaws kom ceev cov txheej txheem thaum peb cov neeg siv khoom tau thov sai.Thov nug koj tus neeg muag khoom kom paub meej txog lub sijhawm ua haujlwm ceev tshaj plaws.Tus nqi nrawm yuav raug siv.

3. Kev xa khoom

Kuv tuaj yeem tshawb xyuas qhov xwm txheej ntawm kuv qhov kev txiav txim li cas?

Koj tuaj yeem tiv tauj koj tus neeg muag khoom rau kev tsim khoom.

Thaum koj xaj khoom xa tuaj, koj tuaj yeem taug qab cov khoom xa tuaj uas siv FedEx lossis UPS taug qab cov cuab yeej nrog tus lej taug qab peb tau muab.

Puas yog SRI xa khoom thoob ntiaj teb?

Yog lawm.Peb tau muag khoom thoob ntiaj teb rau 15 xyoo.Peb xa khoom thoob ntiaj teb los ntawm FedEx lossis UPS.

Kuv puas tuaj yeem expedite kuv shipping?

Yog lawm.Rau kev xa khoom hauv tsev, peb siv FedEx thiab UPS hauv av shipping uas feem ntau siv 5 hnub ua haujlwm.Yog tias koj xav tau huab cua shipping (hmoov, 2-hnub) es tsis txhob thauj hauv av, thov qhia rau koj tus neeg muag khoom paub.Tus nqi thauj khoom ntxiv yuav raug ntxiv rau koj qhov kev txiav txim.

2. Kev them nyiaj

Koj lees txais txoj kev them nyiaj dab tsi?

Peb lees txais Visa, MasterCard, AMEX, thiab Discover.Ib qho ntxiv 3.5% tus nqi ua haujlwm yuav raug them rau cov credit card them.

Peb kuj lees txais cov tuam txhab kuaj xyuas, ACH thiab cov xov hlau.Hu rau koj tus neeg muag khoom rau cov lus qhia.

4. Cov se muag

Koj puas them se muag?

Cov chaw hauv Michigan thiab California yuav raug them se muag tshwj tsis yog muab daim ntawv pov thawj zam se.SRI tsis sau se muag rau cov chaw sab nraud Michigan thiab California.Kev siv se yuav tsum them los ntawm cov neeg siv khoom hauv lawv lub xeev yog tias sab nraum Michigan thiab California.

5. Warranty

Koj txoj cai warranty yog dab tsi?

Tag nrho cov khoom SRI tau ntawv pov thawj ua ntej xa mus rau cov neeg siv khoom.SRI muab 1-xyoo lav lav rau txhua qhov kev tsim khoom tsis raug.Yog tias cov khoom lag luam ua tsis tau raws li qhov tsim nyog vim yog kev tsim khoom tsis raug nyob rau hauv ib xyoos ntawm kev yuav khoom, nws yuav raug hloov nrog cov khoom lag luam tshiab dawb.Thov hu rau SRI los ntawm email lossis xov tooj ua ntej rau kev xa rov qab, calibration, thiab tu.

Qhov txwv warranty txhais li cas hauv koj txoj cai warranty?

Nws txhais tau hais tias peb lav tias lub sensor lub zog ua tau raws li peb cov lus piav qhia thiab kev tsim khoom ua tau raws li peb cov kev qhia tshwj xeeb.Kev puas tsuaj los ntawm lwm yam xwm txheej (xws li kev sib tsoo, overload, cable puas ...) tsis suav nrog.

6. Kev tu

Koj puas muab kev pabcuam Rewiring?

SRI muab cov kev pabcuam them rov qab thiab kev qhia dawb rau tus kheej rov xa dua.Tag nrho cov khoom uas yuav tsum tau rewired yog xa mus rau SRI US chaw ua hauj lwm ua ntej, thiab ces mus rau lub SRI Tuam Tshoj Hoobkas.Yog tias koj xaiv rewire los ntawm koj tus kheej, nco ntsoov tias cov ntaub thaiv npog sab nraud ntawm lub cable yuav tsum txuas nrog, tom qab ntawd qhwv nrog lub tshav kub shrinkable raj.Hu rau SRI ua ntej yog tias koj muaj lus nug lossis kev txhawj xeeb txog cov txheej txheem rewiring.Peb yuav muab koj cov lus nug kom meej.

Koj puas muab Kev Pabcuam Kev Tshawb Fawb Tsis Ua Haujlwm?

Yog lawm, thov hu rau SRI rau tus nqi tam sim no thiab lub sijhawm ua haujlwm.Yog tias koj xav tau daim ntawv xeem los ntawm peb, thov qhia rau hauv daim ntawv RMA.

Koj puas muab kev saib xyuas sab nraud ntawm warranty?

SRI muab kev saib xyuas them nyiaj rau cov khoom lag luam sab nraud ntawm warranty.Thov hu rau SRI rau tus nqi tam sim no thiab lub sijhawm ua haujlwm.Yog tias koj xav tau daim ntawv xeem los ntawm peb, thov qhia rau hauv daim ntawv RMA.

8. Calibration

Koj puas muab daim ntawv qhia calibration?

Yog lawm.Tag nrho SRI sensors raug ntsuas ua ntej tawm hauv peb lub Hoobkas, suav nrog cov sensors tshiab thiab xa rov qab.Koj tuaj yeem pom daim ntawv qhia calibration hauv USB tsav uas los nrog lub sensor.Peb calibration lab tau ntawv pov thawj rau ISO17025.Peb cov ntaub ntawv calibration yog tracible.

Los ntawm txoj kev twg peb tuaj yeem tshawb xyuas qhov tseeb ntawm lub sensor?

Lub zog raug tuaj yeem kuaj xyuas los ntawm kev dai ib qho hnyav rau lub cuab yeej kawg ntawm lub sensor.Nco ntsoov tias mounting daim hlau ntawm ob sab ntawm lub sensor yuav tsum tau nruj sib npaug zos rau tag nrho cov mounting screws ua ntej xyuas qhov tseeb sensor.Yog tias nws tsis yooj yim los txheeb xyuas cov rog hauv peb cov lus qhia, ib tus tuaj yeem tshawb xyuas Fz los ntawm kev muab qhov hnyav rau ntawm lub sensor.Yog tias qhov tseeb quab yuam yog txaus, lub caij nyoog raws yuav tsum txaus, vim hais tias lub zog thiab lub sij hawm raws yog xam los ntawm tib cov ntaub ntawv nyoos.

Tom qab qhov kev tshwm sim tseem ceeb npaum li cas peb yuav tsum xav txog qhov rov ua kom rov ntsuas cov hlwb?

Txhua SRI sensor tuaj nrog daim ntawv qhia txog kev ntsuas.Lub sensor rhiab heev yog ruaj khov, thiab peb tsis pom zoo kom recalibrating lub sensor rau industrial robotic daim ntaub ntawv ntawm lub sij hawm ntawm lub sij hawm, tshwj tsis yog tias recalibration yuav tsum tau los ntawm tus txheej txheem zoo sab hauv (xws li ISO 9001, thiab lwm yam).Thaum lub sensor yog overloaded, lub sensor tso zis ntawm tsis muaj load (zero offset) yuav hloov.Txawm li cas los xij, qhov kev hloov pauv offset muaj qhov cuam tshuam tsawg kawg ntawm kev nkag siab zoo.Lub sensor ua haujlwm nrog xoom offset txog li 25% ntawm tag nrho cov nplai ntawm lub sensor nrog tsawg kawg nkaus rau rhiab heev.

Koj puas muab kev pabcuam rov ntsuas dua?

Yog lawm.Txawm li cas los xij, rau cov neeg siv khoom nyob sab nraud ntawm Suav teb av loj, cov txheej txheem yuav siv sijhawm 6 lub lis piam vim yog cov txheej txheem kev lis kev cai.Peb hais kom cov neeg siv khoom nrhiav kev pabcuam thib peb hauv lawv lub khw hauv zos.Yog tias koj xav tau ua qhov rov ntsuas dua los ntawm peb, thov hu rau SRI US chaw ua haujlwm kom paub meej ntxiv.SRI tsis muab kev pabcuam calibration rau cov khoom uas tsis yog SRI.

7. Rov qab los

Koj txoj cai rov qab yog dab tsi?

Peb tsis tso cai rov qab vim peb feem ntau tsim khoom raws li kev txiav txim.Ntau qhov kev txiav txim raug kho raws li cov neeg siv khoom xav tau tshwj xeeb.Kev hloov pauv ntawm cov xov hlau thiab cov khoom sib txuas kuj tau pom nyob rau hauv daim ntawv thov.Yog li, nws yog qhov nyuaj rau peb los kho cov khoom no.Txawm li cas los xij, yog tias koj tsis txaus siab yog vim peb cov khoom zoo, tiv tauj peb thiab peb yuav pab daws cov teeb meem.

Cov txheej txheem rov qab los rau kev kho thiab rov kho dua tshiab yog dab tsi?

Thov hu rau SRI los ntawm email ua ntej.Daim ntawv RMA yuav tsum tau sau thiab lees paub ua ntej xa khoom.

9. Tshaj dhau

Dab tsi yog qhov muaj peev xwm dhau ntawm SRI sensors?

Nyob ntawm tus qauv, lub peev xwm ntau dhau ntawm 2 zaug rau 10 npaug ntawm lub peev xwm puv.Lub peev xwm overload tau qhia hauv daim ntawv spec.

Yuav ua li cas yog tias lub sensor overloaded nyob rau hauv lub overload range?

Thaum lub sensor yog overloaded, lub sensor tso zis ntawm tsis muaj load (zero offset) yuav hloov.Txawm li cas los xij, qhov kev hloov pauv offset muaj qhov cuam tshuam tsawg kawg ntawm kev nkag siab zoo.Lub sensor ua haujlwm nrog xoom offset txog li 25% ntawm tag nrho cov nplai ntawm lub sensor.

Yuav ua li cas yog hais tias lub sensor yog overloaded tshaj lub overload range?

Tshaj li hloov mus rau xoom offset, rhiab heev, thiab nonlinearity, lub sensor yuav raug cuam tshuam.

10. CAD cov ntaub ntawv

Koj puas muab CAD cov ntaub ntawv / 3D qauv rau koj cov sensors?

Yog lawm.Thov hu rau koj tus neeg muag khoom rau cov ntaub ntawv CAD.

Tso koj cov lus:

Sau koj cov lus ntawm no thiab xa tuaj rau peb.